Q. I haven't got the time to read all of this! I need answers now!
For an instant answer 10am – 6:00pm please call us on 011-41708210. The number is clearly displayed top left on every page. If you'd like us to call you, fill in our 'Get a Quote' form. |
1. General Questions
- How long will it take to print my order?
Well of course that will depend on what you've ordered , normally it will take 3-5 days according to quantity and quality , but in special cases we do provide next day service.
- What are your cards/products made from?
Our cards are made from PVC plastic - the proper stuff - not that flimsy encapsulate cardboard stuff that tends to fall apart. All of our cards are laminated and have rounded corners which make them last much longer, just like your bank card.
- What makes you think your cards are better?
When you buy from www.plasticcardindia.com you are buying a guarantee that we will deliver proper plastic cards and other products, on time. All of our cards are subjected to rigorous cardcare to guarantee consistent quality across every single card we send out.
- Can I see an actual plastic card sample with my design?
Yes, you have to pay sample charges that will be refundable at the time of order . A digital PDF proof is issued free of charge if you place order with us.
- I cannot see what I want. What can I do?
If you're after a product that's not listed - or you need something completely modified - then call us on 011-41708210/9810354535 or if you prefer you can fill out our contact form and one of our team will call you back!
2. Plastic card variants, options and things
- What thickness is a bank card?
They are 0.76mm, same as our cards. This is the ISO standard thickness for all plastic cards.
- Can I have thinner plastic cards than the standard?
Yes. We offer a number of different thicknesses of cards. Just call 01141708210 for a modified quote.
3. Paying for your cards
- How can I pay for my cards?
We accept payment by cheque , we can't start work on your job until the funds have cleared in our account.
- Do you charge a handling fee for card payments?
No. Our bank still charges us but in order to keep things simple we do not pass it on.
- Do you accept cash?
Simply put - yes!
- Can I open a trade accountor get credit from you?
Not on your first order. Only a handful of our customers have an account with us; those who regularly order and have built up a trade history with us.
- Do you keep my details?
We do keep some of your details like your name, address and order history.
- Will you share my contact details with third parties?
No chance!
4. Despatch and delivery
- How quickly can I have my cards?
All of our lead times are guaranteed. We will dispatch metrial with in 3-15 days according to the quality and quantity from approval of proof.
- I need my cards faster, can you do it?
We can normally do it for an additional charge or an emergency basis . To make us work faster please call 9810354535
- How long will your standard delivery take once my cards have been printed?
For india deliveries we will despatch your goods with a next day overnight courier .. For international deliveries please contact us directly.
- What if I want an earlier courier delivery slot?
That's fine just ask us for the extra cost on your order.
- What happens if my order has not shown up?
Give us a call and let us know. Although we can guarantee despatching your goods on time, we have little or no control over couriers. If you are concerned then please contact us.
5. Design help
- Can you help me with design?
Yes we would love to help. The most successful plastic card projects have one thing in common, great design. Poor design can have the opposite effect, you have been warned.
- How long will it take to produce my card design?
This all depends on the artwork package selected; ideally you need to leave at least 3-7 working days to be safe.
- How much is that going to cost me?
We have 2 packages, basic and finest with costs starting from inr 1000 to inr 3000 respectively. A small price to pay to ensure you get a design that sells.
- Can I provide the design myself?
Yes certainly. But if you haven't got a clue then let us deal with the stress of producing great artwork that gets results.
- How do I supply artwork and in what format?
If you want to do this yourself call us on 01141798210 and ask for our artwork how-to guide.
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